At Royal Stafford, we take great care in packaging each delicate piece of earthenware, ensuring it reaches you in pristine condition. Please consider your selections thoughtfully before purchasing to minimise the need for returns. However, we recognise that unforeseen circumstances may arise, and you may need to return an item.
If you receive a faulty item or are dissatisfied, please contact the team within 14 days of receiving your order. Items must be unsoiled and unwashed with all original labelling and packaging intact.
To ensure the safe return of fragile items, we recommend using protective packaging and marking the package with ‘fragile’ or ‘handle with care’. Return shipping costs are your responsibility.
Royal Stafford is not liable for the loss or damage of items during the return process. All rights reserved.
How to return an item
When returning an item, kindly provide your order number and the reason for return.
Upon receiving your returned order, we will inspect each item to ensure it meets our return criteria outlined above.
Refunds will be processed back to your original payment method within 3-5 business days of receiving your returned order. Are exchanges offered? Do we need to say the refund will be minus outward delivery costs?
If you receive defective earthenware or an item in error, please contact the team
immediately, and we’ll arrange a replacement or refund.
Return address
FAO Returns Dept., Wedgwood Place, Burslem, Stoke-on-Trent, ST6 4ED.
