PLEASE TAKE NOTE OF FACTORY HOLIDAY DATES WHEN ORDERING.  ORDERS RECEIVED AFTER THE CUT OFF DATE CANNOT BE PACKED AND DESPATCHED UNTIL THEY RETURN FROM HOLIDAY HOWEVER PAYMENT WILL BE TAKEN FOR ANY ORDER PLACED DURING THAT TIME.
OUT OF STOCK – APOLOGIES, CERTAIN ITEMS ARE CURRENTLY OUT OF STOCK AND ARE NOT DUE IN PRODUCTION .

Shipping Prices

United Kingdom (mainland only)
Flat rate shipping fee of £10

Europe
Flat rate shipping fee of £50

United States & Canada
Flat rate shipping fee of £60

Our flat rate shipping fee means that whatever the quantities you order, you will never pay more than the flat rate offered above.

If you are trying to order from a country not listed, please contact us and we will provide a shipping quote for you based on your order.

FAQs

What is a Selected Second?

A ‘seconds’ piece is fit for purpose but may have a slight imperfection in the finish.
In the case of Plates and Bowls, a ‘seconds’ piece does not carry the Royal Stafford mark on the back.

Why is there no Stamp on the Tea Pot?

Items such as Mugs – Cups – Tea Pots are only marked with Made in England in clay.  This applies to both Best and to Seconds.  When a “Best” piece is ordered it is given a special selection by a trained overlooker.

Why are there marks on the back of the Plates

These marks are a feature of English Earthenware and are made when the Plate or Bowl is first held in the spindle during the glazing process and when it is supported during the firing process.

My plate has started to develop marks that look like crazy paving – is this a fault in the manufacture?

This effect is known as crazing and is something that can (but not always) happen to English Earthenware.  It cannot be detected during the manufacturing or the selection process.  It is not harmful but may become unsightly after a period of time.

What is Paypoint?

PayPoint is the payment gateway the Royal Stafford site uses. This ensures that your payment goes through a secure gateway and we as a company have no access to your card or bank details. Once you confirm your order, you will be able to enter your card details as normal. PayPoint is not similar to PayPal in any way. You do not need an account, it is simply a payment gateway.